Your April Q2 News
Welcome to the Q2 Chronicle, your monthly newsletter for the latest updates, insights, and resources from Q2. Stay informed about key topics this month, and click below to explore the full edition.
COMING SOON
Webinar: Discover How MAFCU Transformed Service with 54x More Chat
Mid-Atlantic FCU cut wait times by 94% and boosted chat usage 54x by modernizing their contact center. Join Q2 and Glia for a behind-the-scenes webinar with MAFCU’s COO, Sergio Gagliardi. Learn how their team accelerated change, leveraged AI, and set the stage for a virtual branch future.
Unlock Your CONNECT 25 Experience: Workshops, Networking, and More
The full agenda for CONNECT 25 is now available! Dive into a range of curated workshops, networking events, and sessions crafted to elevate your business. Arrive early and stay through Tuesday afternoon to make the most of your time. Be sure to check out sessions on Q2 Console, Business Lifecycle, and Positive Pay automation.
Visit the CONNECT 25 website to:
Power Up Your Commercial Strategy at Nacha 2025
Join Q2 at the 2025 Nacha Smarter Faster Payments Conference in New Orleans April 27-30! Discover how Q2 Catalyst can strengthen your commercial and small business relationships. Stop by our booth for live demos, exclusive giveaways, and a chance to win custom Nike sneakers. Let’s shape your financial future together!
INDUSTRY PERSPECTIVE
Datos Analyst Report: Stay Ahead of Fraud Threats
Fraud attacks are more frequent and sophisticated than ever. Orchestration platforms help financial institutions boost fraud detection, ensure compliance, and improve efficiency. Discover key insights from Datos Insights on industry adoption, challenges, and benefits of centralized fraud protection.
Innovative Strategies Transforming Retail Banking in 2025
Discover how three leading financial institutions are navigating the evolving landscape of retail banking in 2025. This insightful analysis explores their innovative approaches to customer engagement, digital transformation, and operational efficiency, providing valuable lessons for banks aiming to thrive in a rapidly changing financial environment.
We Want to Hear From You – Take Our Podcast Survey Today
Help shape the future of The Purposeful Banker podcast by sharing your thoughts. Your feedback ensures we deliver the most relevant content for your needs. It only takes a minute to complete our 10-question listener survey—your input makes a difference.
The Real-Time Payments Fraud Dilemma: Navigating the Risks of Faster Transactions
Join Jeff Scott, Vice President of Fraud Tech Solutions at Q2, and Joshua Barclay, host of Banking on Experience, as they explore the rising threat of fraud in the era of real-time payments. With financial institutions moving faster than ever, this episode unpacks why speed can invite risk—and what banks and credit unions can do to stay protected. Tune in for a high-level look at how innovation and security must go hand in hand in today’s payments landscape.
CUSTOMER SUCCESS
United Federal Credit Union Enhances Engagement and Efficiency with Q2
Discover how United Federal Credit Union leveraged Q2’s digital banking solutions to enhance member experiences and improve operational efficiency. Read the full story to see how they increased member engagement by 30% and reduced loan processing time by 40% with Q2’s innovative platform.