Give Small Businesses the Reasons to Choose You
This replay of a session at our CONNECT 25 customer conference highlights how some financial institutions are enabling their SMB customers with self-service and just-in-time offers.
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Podcasts
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Playing It Safe Is No Longer Safe
A bonus episode of The Experience Factor podcast features experts Jim Marous and Fabio Biasella. They discuss how winning growth strategies balance risk management and loyalty-building experiences.
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Secrets to Keeping Corporate Clients Happy
What do upper mid-market and large corporate clients need from their FIs? Get the inside scoop from industry experts and banking leaders as they draw from recent research and real-world experiences.
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Are You Leaving FX Money on the Table?
John Min, chief economist at Monex, talks about how community banks can strengthen business relationships while impacting the bottom line by offering foreign exchange services.
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Fighting Account Takeover and Email Compromise in Business Banking
Sara Seguin from Alloy joins Jim Young to talk about the increasing threat of account takeover and email compromise and how financial institutions can help their business customers fight back.
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Four Steps to Small Business Success, Part 2
Dave Brebner returns to The Purposeful Banker to continue discussing how financial institutions can boost their small business portfolio using a strategic framework.
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Writing the Recipe for Instant Payments
Mary Gilmeister, the CEO of PaymentsFirst (formerly MACHA), joins the podcast to talk about the organization’s Instant Payments Cookbook, who needs to read it, and how it came together.
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Tech, Touch, and Trust in Commercial Banking
Joe Cody joins us on The Purposeful Banker to talk about three important focus areas for winning and keeping commercial business in the current financial landscape.
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Four Steps to Small Business Success: Part 1
This episode is the first of a two-part series that details how financial institutions can boost their small business strategy based on a proven success framework.
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The State of Fraud in Banking
In this episode of The Purposeful Banker, Jim Young welcomes Sara Seguin from Alloy to talk about some of the important takeaways from Alloy's 2025 State of Fraud Report.
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Business Banking Is Relationship Gold for Credit Unions
The Purposeful Banker welcomes Caroline Vahrenkamp from Filene to talk about the business banking opportunity for credit unions, how they can take advantage, and the market impact.
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Making the Case for Positive Pay
The Purposeful Banker welcomes Christine Held and Jessica Salerno from Bank of Ann Arbor to talk about why their bank is a strong proponent of positive pay for helping businesses fight fraud.
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Choose Your Path
In Episode 4 of The Experience Factor special podcast series, Q2’s Ahon Sarkar talks to Jim Marous about the varied strategies for financial institutions to address market and technology challenges.
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The Power of Partnership
The Experience Factor podcast welcomes two credit union leaders to share how their institutions are accelerating innovation to deliver loyalty-building personal experiences.
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Innovation for the Win
The Experience Factor podcast welcomes David Sant and Anthony Ianniciello to talk real-world execution of dynamic personal experiences through innovative technology and partnerships.
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2025 State of Commercial Banking Preview
In this week's podcast, Jim Young and Anna-Fay Lohn preview some of the takeaways in Q2’s annual State of Commercial Banking report, which is based on the proprietary data in Q2 PrecisionLender.
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Preparing for What's Ahead
In the final episode of The Experience Factor limited-series podcast, Jim Marous joins credit union strategy expert Mark Sievewright to preview the 2025 Retail Banking Trends and Priorities report.
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Webinar Sneak Peek: Fraud Orchestration With Datos Insights
We welcome Jim Mortensen from Datos Insights for this mini-episode providing a preview of a March 13 webinar on fraud orchestration and how it can help financial institutions build stronger defenses.
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The Case for Personal Experiences
The Experience Factor podcast welcomes Jaime Dominguez and Jim Marous discussing the surprising similarities in banking preferences across generations, the high level of trust in the banking industry,
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Creativity Is Your North Star
The Purposeful Banker shares Tania Katan’s talk from the 2024 BankOnPurpose conference, where she demonstrated how creativity and humanity drive passion and innovation—even in the banking industry.
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